Last Updated: 10/01/2026

Wicked Web Wizard (“we”, “us”, “our”) is committed to protecting the privacy and personal information of all users, clients, visitors, and customers (“you”, “your”). This Privacy Policy explains in detail how personal information is collected, processed, stored, used, disclosed, and protected when you interact with our websites, services, systems, platforms, or support channels.

By accessing our website, using our services, or engaging with us in any manner, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and business-related information directly from you, automatically through your use of our systems, or from third parties where legally permitted.

This information may include, but is not limited to:

• Full names, identity numbers, and business registration details
• Email addresses, telephone numbers, and physical addresses
• Billing, payment, and banking-related information
• IP addresses, browser types, device identifiers, and access logs
• Support requests, communications, tickets, and correspondence
• System usage data, error logs, and security-related records

Failure to provide required information may result in the inability to provide services.

2. Purpose of Collection and Processing

Personal information is collected and processed strictly for legitimate business purposes, including but not limited to:

• Provision, administration, and maintenance of services
• Billing, invoicing, and payment enforcement
• User authentication and access control
• Security monitoring, auditing, and fraud prevention
• Compliance with legal and regulatory obligations
• Communication regarding services, updates, or support

We do not process personal information for purposes unrelated to service delivery or legal compliance.

3. Disclosure of Information

We may disclose personal information where reasonably necessary to:

• Hosting providers, infrastructure providers, and service partners
• Payment processors and financial institutions
• Legal advisors, debt collection agents, and law enforcement authorities
• Regulatory bodies where required by law

We do not sell or trade personal information under any circumstances.

4. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Fulfil contractual obligations
• Meet accounting and tax requirements
• Resolve disputes or enforce agreements
• Comply with legal obligations

Data may be retained beyond termination of services where legally required or reasonably necessary.

5. Security Safeguards

We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no system is completely secure, and you acknowledge that electronic transmission and storage carry inherent risks.

6. Your Rights

You may request access, correction, or deletion of your personal information, subject to legal limitations. Requests may be directed to:

Email: info@wickedwebwizard.co.za